/* AI Support Agent Chat Widget */
#asa-chat-widget {
  --asa-font: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Helvetica, Arial, sans-serif;
  --asa-bg: #ffffff;
  --asa-bg-secondary: #f7f8fa;
  --asa-text: #1a1d26;
  --asa-text-secondary: #6b7280;
  --asa-border: #e5e7eb;
  --asa-user-bg: #2563eb;
  --asa-user-text: #ffffff;
  --asa-assistant-bg: #f0f2f5;
  --asa-assistant-text: #1a1d26;
  --asa-shadow: 0 12px 48px rgba(0,0,0,0.15), 0 2px 8px rgba(0,0,0,0.08);
  --asa-radius: 20px;
  font-family: var(--asa-font);
  font-size: 14px;
  line-height: 1.5;
  z-index: 99999;
}

/* ─── Floating Button ─── */
.asa-floating-wrap{
  position:fixed!important;
  z-index:99999!important;
  display: flex;
  flex-direction: column;
  align-items: center;
}
.asa-floating-tooltip {
  background: var(--asa-text);
  color: #fff;
  font-size: 12px;
  font-weight: 500;
  padding: 6px 12px;
  border-radius: 8px;
  margin-bottom: 8px;
  white-space: nowrap;
  opacity: 0;
  transform: translateY(4px);
  transition: opacity 0.2s, transform 0.2s;
  pointer-events: none;
  font-family: var(--asa-font);
}
.asa-floating-wrap:hover .asa-floating-tooltip {
  opacity: 1;
  transform: translateY(0);
}
.asa-floating-btn {
  position: relative;
  width: 60px;
  height: 60px;
  border-radius: 50%;
  border: none;
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
  box-shadow: 0 4px 20px rgba(0,0,0,0.2), 0 0 0 3px rgba(255,255,255,0.15);
  transition: transform 0.25s cubic-bezier(0.34, 1.56, 0.64, 1), box-shadow 0.25s;
  z-index: 2;
  overflow: hidden;
}
.asa-floating-btn:hover {
  transform: scale(1.1);
  box-shadow: 0 6px 28px rgba(0,0,0,0.25), 0 0 0 3px rgba(255,255,255,0.2);
}
.asa-floating-avatar {
  width: 100%;
  height: 100%;
  object-fit: cover;
  border-radius: 50%;
}
.asa-floating-pulse {
  position: absolute;
  width: 100%;
  height: 100%;
  border-radius: 50%;
  z-index: -1;
  animation: asa-pulse 2.5s ease-out infinite;
  opacity: 0;
}
@keyframes asa-pulse {
  0% { transform: scale(1); opacity: 0.4; }
  100% { transform: scale(1.6); opacity: 0; }
}

/* ─── Chat Container ─── */
.asa-chat-container {
  position: fixed;
  width: 380px;
  height: 560px;
  max-height: 85vh;
  border-radius: var(--asa-radius);
  overflow: hidden;
  display: flex;
  flex-direction: column;
  box-shadow: var(--asa-shadow);
  background: var(--asa-bg);
  z-index: 99999;
  animation: asa-slideUp 0.3s cubic-bezier(0.34, 1.56, 0.64, 1);
  border: 1px solid rgba(0,0,0,0.06);
}
.asa-chat-container.asa-pos-right { right: 20px; }
.asa-chat-container.asa-pos-left { left: 20px; }
.asa-chat-container:not(.asa-pos-middle) { bottom: 20px; }
.asa-chat-container.asa-pos-middle {
  top: 50%;
  transform: translateY(-50%);
}

@keyframes asa-slideUp {
  from { opacity: 0; transform: translateY(16px) scale(0.96); }
  to { opacity: 1; transform: translateY(0) scale(1); }
}

/* ─── Header ─── */
.asa-chat-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 16px 18px;
  color: #fff;
  flex-shrink: 0;
  border-radius: var(--asa-radius) var(--asa-radius) 0 0;
}
.asa-header-left {
  display: flex;
  align-items: center;
  gap: 12px;
}
.asa-header-avatar-wrap {
  position: relative;
  width: 40px;
  height: 40px;
  flex-shrink: 0;
}
.asa-header-avatar {
  width: 40px;
  height: 40px;
  border-radius: 50%;
  object-fit: cover;
  border: 2px solid rgba(255,255,255,0.35);
}
.asa-header-avatar-default {
  width: 40px;
  height: 40px;
  border-radius: 50%;
  display: flex;
  align-items: center;
  justify-content: center;
  border: 2px solid rgba(255,255,255,0.35);
}
.asa-header-online-dot {
  position: absolute;
  bottom: 1px;
  right: 1px;
  width: 10px;
  height: 10px;
  border-radius: 50%;
  background: #22c55e;
  border: 2px solid #fff;
}
.asa-header-name {
  font-weight: 600;
  font-size: 15px;
  letter-spacing: -0.01em;
}
.asa-header-status {
  font-size: 12px;
  opacity: 0.85;
  font-weight: 400;
}
.asa-header-actions {
  display: flex;
  align-items: center;
  gap: 2px;
  position: relative;
}
.asa-header-btn {
  background: none;
  border: none;
  cursor: pointer;
  padding: 7px;
  border-radius: 8px;
  transition: background 0.2s;
  display: flex;
  align-items: center;
}
.asa-header-btn:hover {
  background: rgba(255,255,255,0.18);
}
.asa-header-menu {
  position: absolute;
  top: calc(100% + 4px);
  right: 0;
  background: var(--asa-bg);
  border-radius: 12px;
  box-shadow: 0 8px 30px rgba(0,0,0,0.15);
  overflow: hidden;
  z-index: 10;
  min-width: 180px;
  border: 1px solid var(--asa-border);
}
.asa-header-menu button {
  display: flex;
  align-items: center;
  gap: 8px;
  width: 100%;
  text-align: left;
  padding: 11px 16px;
  border: none;
  background: none;
  cursor: pointer;
  font-size: 13px;
  color: var(--asa-text);
  transition: background 0.15s;
  font-family: var(--asa-font);
}
.asa-header-menu button:hover {
  background: var(--asa-bg-secondary);
}

/* ─── Chat Body ─── */
.asa-chat-body {
  flex: 1;
  display: flex;
  flex-direction: column;
  overflow: hidden;
  background: var(--asa-bg);
}
.asa-messages {
  flex: 1;
  overflow-y: auto;
  padding: 16px;
  display: flex;
  flex-direction: column;
  gap: 6px;
}

/* ─── Messages ─── */
.asa-msg {
  display: flex;
  flex-direction: column;
  max-width: 85%;
}
.asa-msg-user {
  align-self: flex-end;
}
.asa-msg-assistant {
  align-self: flex-start;
}
.asa-msg-system {
  align-self: center;
}
.asa-msg-agent-row {
  display: flex;
  align-items: center;
  gap: 6px;
  margin-bottom: 3px;
  padding-left: 2px;
}
.asa-msg-agent-avatar {
  width: 22px;
  height: 22px;
  border-radius: 50%;
  object-fit: cover;
  flex-shrink: 0;
}
.asa-msg-agent-avatar-default {
  width: 22px;
  height: 22px;
  border-radius: 50%;
  background: var(--asa-user-bg);
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
}
.asa-msg-agent-name {
  font-size: 11px;
  font-weight: 600;
  color: var(--asa-text-secondary);
  text-transform: uppercase;
  letter-spacing: 0.04em;
}
.asa-msg-bubble {
  padding: 10px 14px;
  border-radius: 16px;
  word-wrap: break-word;
  overflow-wrap: break-word;
  font-size: 14px;
  line-height: 1.5;
}
.asa-msg-user .asa-msg-bubble {
  background: var(--asa-user-bg);
  color: var(--asa-user-text);
  border-bottom-right-radius: 4px;
}
.asa-msg-assistant .asa-msg-bubble {
  background: var(--asa-assistant-bg);
  color: var(--asa-assistant-text);
  border-bottom-left-radius: 4px;
}
.asa-msg-system .asa-msg-bubble {
  background: #fef3c7;
  color: #92400e;
  font-size: 12px;
  font-style: italic;
  border-radius: 10px;
  padding: 8px 14px;
}
.asa-msg-time {
  font-size: 11px;
  color: var(--asa-text-secondary);
  margin-top: 2px;
  padding: 0 4px;
}
.asa-msg-user .asa-msg-time {
  text-align: right;
}

/* ─── Code blocks ─── */
.asa-code-block {
  background: #1e293b;
  color: #e2e8f0;
  padding: 10px 12px;
  border-radius: 8px;
  font-family: 'Fira Code', 'Cascadia Code', monospace;
  font-size: 12px;
  overflow-x: auto;
  margin: 6px 0;
  white-space: pre-wrap;
}
.asa-inline-code {
  background: rgba(0,0,0,0.07);
  padding: 1px 5px;
  border-radius: 4px;
  font-family: monospace;
  font-size: 13px;
}
.asa-msg-link {
  color: inherit;
  text-decoration: underline;
}

/* ─── Typing indicator ─── */
.asa-typing {
  display: flex;
  gap: 5px;
  padding: 4px 0;
}
.asa-typing span {
  width: 8px;
  height: 8px;
  border-radius: 50%;
  background: var(--asa-text-secondary);
  animation: asa-bounce 1.2s infinite;
}
.asa-typing span:nth-child(2) { animation-delay: 0.2s; }
.asa-typing span:nth-child(3) { animation-delay: 0.4s; }
@keyframes asa-bounce {
  0%, 60%, 100% { transform: translateY(0); }
  30% { transform: translateY(-6px); }
}

/* ─── Input Bar ─── */
.asa-input-bar {
  display: flex;
  align-items: flex-end;
  padding: 12px 16px;
  gap: 8px;
  border-top: 1px solid var(--asa-border);
  background: var(--asa-bg);
}
.asa-input {
  flex: 1;
  border: 1px solid var(--asa-border);
  border-radius: 22px;
  padding: 10px 16px;
  font-size: 14px;
  font-family: var(--asa-font);
  resize: none;
  max-height: 120px;
  outline: none;
  background: var(--asa-bg-secondary);
  color: var(--asa-text);
  transition: border-color 0.2s, background 0.2s;
  line-height: 1.4;
}
.asa-input:focus {
  border-color: var(--asa-user-bg);
  background: var(--asa-bg);
}
.asa-input::placeholder {
  color: var(--asa-text-secondary);
}
.asa-send-btn {
  width: 40px;
  height: 40px;
  border-radius: 50%;
  border: none;
  background: var(--asa-user-bg);
  color: #fff;
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
  transition: opacity 0.2s, transform 0.15s;
}
.asa-send-btn:disabled {
  opacity: 0.35;
  cursor: default;
}
.asa-send-btn:not(:disabled):hover {
  transform: scale(1.08);
}

/* ─── Feedback ─── */
.asa-feedback {
  display: flex;
  gap: 4px;
  margin-top: 2px;
  padding-left: 4px;
}
.asa-feedback-btn {
  background: none;
  border: none;
  cursor: pointer;
  padding: 2px 4px;
  border-radius: 4px;
  color: var(--asa-text-secondary);
  transition: color 0.15s, background 0.15s;
  display: flex;
  align-items: center;
}
.asa-feedback-btn:hover {
  background: var(--asa-bg-secondary);
}
.asa-feedback-btn.active {
  color: var(--asa-user-bg);
}

/* ─── Escalation Prompt ─── */
.asa-escalation {
  background: var(--asa-bg-secondary);
  border-radius: 14px;
  padding: 16px;
  margin-top: 8px;
  text-align: center;
  border: 1px solid var(--asa-border);
}
.asa-escalation p {
  margin: 0 0 12px;
  font-size: 13px;
  color: var(--asa-text);
}
.asa-escalation-actions {
  display: flex;
  gap: 8px;
  justify-content: center;
}
.asa-esc-btn {
  padding: 8px 18px;
  border: none;
  border-radius: 10px;
  cursor: pointer;
  font-size: 13px;
  font-weight: 500;
  transition: opacity 0.2s;
}
.asa-esc-btn:hover { opacity: 0.9; }
.asa-esc-yes { color: #fff; }
.asa-esc-no { background: var(--asa-border); color: var(--asa-text); }

/* ─── Quick Replies ─── */
.asa-quick-replies {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
  padding: 8px 16px;
}
.asa-quick-reply {
  padding: 7px 14px;
  border: 1px solid var(--asa-border);
  border-radius: 20px;
  background: var(--asa-bg);
  cursor: pointer;
  font-size: 13px;
  transition: background 0.15s, border-color 0.15s;
  font-family: var(--asa-font);
}
.asa-quick-reply:hover {
  background: var(--asa-bg-secondary);
  border-color: var(--asa-text-secondary);
}

/* ─── Error Message ─── */
.asa-error-msg {
  background: #fef2f2;
  color: #b91c1c;
  padding: 8px 14px;
  border-radius: 10px;
  font-size: 13px;
  text-align: center;
  border: 1px solid #fecaca;
}

/* ─── Transcript Email Modal ─── */
.asa-transcript-modal {
  position: absolute;
  inset: 0;
  background: rgba(0,0,0,0.45);
  display: flex;
  align-items: center;
  justify-content: center;
  z-index: 10;
  backdrop-filter: blur(2px);
}
.asa-transcript-content {
  background: var(--asa-bg);
  border-radius: 16px;
  padding: 24px;
  width: 85%;
  max-width: 320px;
  box-shadow: 0 8px 30px rgba(0,0,0,0.2);
}
.asa-transcript-content h4 {
  margin: 0 0 14px;
  font-size: 16px;
  color: var(--asa-text);
}
.asa-transcript-input {
  width: 100%;
  padding: 10px 14px;
  border: 1px solid var(--asa-border);
  border-radius: 10px;
  font-size: 14px;
  margin-bottom: 14px;
  box-sizing: border-box;
  background: var(--asa-bg-secondary);
  color: var(--asa-text);
  font-family: var(--asa-font);
}
.asa-transcript-actions {
  display: flex;
  gap: 8px;
  justify-content: flex-end;
}
.asa-transcript-success {
  color: #16a34a;
  font-size: 14px;
}
.asa-transcript-error {
  color: #dc2626;
  font-size: 13px;
  margin-bottom: 8px;
}

/* ─── Mobile responsive ─── */
@media (max-width: 480px) {
  .asa-chat-container {
    width: 100%;
    height: 100%;
    max-height: 100vh;
    border-radius: 0;
    top: 0;
    left: 0;
    right: 0;
    bottom: 0;
    transform: none;
  }
  .asa-chat-header {
    border-radius: 0;
  }
}

/* Dark Mode Theme */
#asa-chat-widget.asa-dark {
  --asa-bg: #1e293b;
  --asa-bg-secondary: #334155;
  --asa-text: #e2e8f0;
  --asa-text-secondary: #94a3b8;
  --asa-border: #475569;
  --asa-assistant-bg: #334155;
  --asa-assistant-text: #e2e8f0;
  --asa-shadow: 0 10px 40px rgba(0,0,0,0.4);
}

#asa-chat-widget.asa-dark .asa-msg-system .asa-msg-bubble {
  background: #44403c;
  color: #fcd34d;
}

#asa-chat-widget.asa-dark .asa-error-msg {
  background: #450a0a;
  color: #fca5a5;
}

#asa-chat-widget.asa-dark .asa-code-block {
  background: #0f172a;
}

#asa-chat-widget.asa-dark .asa-inline-code {
  background: rgba(255,255,255,0.1);
}

#asa-chat-widget.asa-dark .asa-header-menu {
  background: #1e293b;
  border: 1px solid #475569;
}

#asa-chat-widget.asa-dark .asa-escalation {
  background: #334155;
}

#asa-chat-widget.asa-dark .asa-esc-no {
  background: #475569;
  color: #e2e8f0;
}

#asa-chat-widget.asa-dark .asa-transcript-content {
  border: 1px solid #475569;
}


/* Override theme conflicts */
.asa-floating-wrap{position:fixed!important;bottom:20px!important;right:20px!important;z-index:999999!important;}
.asa-floating-btn{width:60px!important;height:60px!important;border-radius:50%!important;display:flex!important;align-items:center!important;justify-content:center!important;cursor:pointer!important;}
.asa-chat-window{position:fixed!important;z-index:999998!important;}